SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of origa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://orig.wherebabieslive.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is not bad. As noted already-small. Order for 1-2 sizes larger. Quality is normal, there is no unpleasant smell.
good and fast delivert...super hapy is my wife!!!
Posted 14/11 Received in Brasil 10/12 Arrived 20/12 (Not paid fee 15 real house.) Product quality. To buy back with this store.
Very nice and beautiful fur
The jacket liked very much, how it will be worn let's see. With the size guessed: OG-92, ot-81, on a thin sweater just right, took for the autumn. It will be necessary to take a different color. Hip length. The order came in a month. And the color exactly what she wanted: not dark and not pale.
I am totally satisfied with this product. It is beautiful and quality. The only problem is that I should have ordered with a larger number. XL suitable for M. I love!!!
Very good quality, Super lined and the hat can be removed just like the hair. Order one more size even looking at the table. I 've always asked for the Xl and I'm fit. It takes less than 20 days to arrive.
Good product quality Dimension size foresee 1 additional stem.
Jacked is good, well made and good quality but sizes are terribly small... I usually wear L size so ordered a size bigger XL just in case... And it was way to small! XL is like S size... I can get it on on bare skin or plain t-shirt but it is so small that if i move i'll probably rip it... So if you order, then take not one but at leasr 3 sizes bigger... I will orobably order another one and way bigger because i really like material, quality and model. Fur was so soft!
I arrive in perfect condition. Thank you
I love this coat! So versatile
its awesome
It's a little small, you have to ask for a size more than you wear minimum
Hermoso
Very satisfied as the 1 st time.
Cute, runs a bit small but well made
Perfect, very warm and fit great quality
Beautiful!!! As picture! Come first!
I bought the XL and it's still a bit snugg. Other than that it looks really nice. Good quality fur as well.
Super
The jacket is good, the color is beautiful, demi-season, the collar is beautiful, but not the same as in the photo. I ordered the size M, I have s, a jacket in the butt. the store is good, sent quickly, delivery to Ukraine a little more than a month.
Impec j'adore
I bought it for my sister and it fits perfect. She's delighted. It opens up a lot.
I expected that the jacket will come straight winter, but the quality is good in spring and autumn will wear
It's beautiful just like the description